WPPBX Pty Ltd (Registration No. 2026/314638/07), trading as WPPBX. Referred to below as “WPPBX”.
This Policy explains how to evaluate WPPBX™ before paying, when a refund is and is not available, and how to cancel a subscription. It should be read together with the Commercial Terms of Service.
1. Evaluate Before You Pay
1.1 Every WPPBX plan can be trialled free for 30 days. No payment details are required to start a free trial.
1.2 The free trial is not a limited demonstration. It unlocks every core
feature of the platform, including your own wppbx.com address,
subject to a cap of five concurrent calls and five extensions. White-label
branding, enhanced support levels and a dedicated account manager remain
features of the paid plans.
1.3 Each Partner may run up to five free trials. A trial runs for 30 days from activation, after which it must be converted to a paid subscription for the service to continue.
1.4 Because the full product is available to evaluate at no cost and without providing payment details, we expect a purchase to follow a completed evaluation. This is the basis of the refund position in section 2.
2. Refunds
2.1 Subscription fees are non-refundable, including on early cancellation, except where a refund is required by applicable law.
2.2 Section 2.1 does not apply to billing errors. Where you have been charged twice for the same period, charged after a valid cancellation, or charged an amount that does not match the plan you selected, we will correct it in full. Report it to us and we will investigate.
3. Cancelling
3.1 You may cancel at any time from the Reseller Portal, or by contacting us.
3.2 On cancellation:
- your subscription stops renewing and you will not be charged again;
- your service continues until the end of the period you have already paid for; and
- no pro-rata refund is issued for the unused remainder of that period.
3.3 To avoid being charged for a renewal, cancel before the renewal date shown in your Reseller Portal.
4. Billing Questions and Disputes
4.1 If you believe you have been charged incorrectly, or you are unhappy with a payment, please contact us before contacting your bank or card issuer. We can resolve billing questions directly and usually far faster than a payment dispute.
4.2 Write to [email protected] and we will respond within two business days.
5. Changes to this Policy
5.1 We may update this Policy from time to time. The version in force is the one published on this page at the time of your purchase.
5.2 Previous versions remain available through the version history link on this page.
6. Contact
6.1 This Policy is issued by:
WPPBX Pty Ltd
Registration number: 2026/314638/07
Trading as: WPPBX
Registered address: 70 Aleppo Crescent, Rooihuiskraal Noord, Centurion,
Gauteng, 0157, South Africa
6.2 Billing enquiries: [email protected].