Supported Countries, WPPBX™ Partners

This page explains how WPPBX approaches service availability by country and how you can establish whether the Services are available where you operate. Availability depends on local telecommunications regulation, payment infrastructure, tax and invoicing requirements, export-control rules and sanctions regimes, and on the presence of a suitable WPPBX Partner in the region.

“WPPBX” refers to the legal entity identified in section 1 of our Privacy Policy, where the full registered name, registration number and registered address are set out.

1. Overview

1.1 The public Partner Network Site (partners.wppbx.com) is accessible globally, subject to applicable sanctions. Availability of the authenticated Services, the Reseller Portal, tenant provisioning and the underlying PBX platform, varies by country.

1.2 WPPBX is expanding its Partner Network and direct-service capability over time. Rather than publish a static list that may become outdated between revisions of this page, we describe how service is structured and the categories into which countries currently fall. For a specific country inquiry, please contact [email protected].

2. How Service Availability is Structured

2.1 Service reaches customers through three operational models, depending on the country:

Direct-sales countries, countries in which WPPBX contracts directly with you for the Platform. Both direct sales and sales through a Partner are possible. Telephone carriage, number ranges and interconnect are arranged by you or your Partner with your own carrier; WPPBX does not supply them.
Partner-led countries, countries in which a local Partner provides first-line support, billing in local currency and carrier interconnect. WPPBX operates the Platform beneath that Partner. Customers contract with the Partner.
Restricted or unsupported countries , countries where regulation, sanctions or operational constraints make safe operation impractical.

2.2 The operational model applicable to a given country is the one that applies at the time of provisioning and may change in future as Partner coverage evolves or as WPPBX opens or closes direct sales in a territory.

3. Direct-Sales Countries

3.1 In direct-sales countries, WPPBX may license the full feature set of the Platform. WPPBX does not hold carrier agreements and does not provide telephone numbers, call carriage or interconnect in any country. What you can do with a feature (for example, DID number ranges or emergency calling) depends on the carrier or SIP trunk that you or your Partner configure, and on your subscription plan.

3.2 For a written confirmation that a country is a direct-sales country at the time of your inquiry, contact [email protected].

4. Partner-Led Countries

4.1 In partner-led countries, customers are onboarded through a local Partner. The Partner provides first-line support, billing in local currency and the carrier interconnect required for telephony. The WPPBX Reseller Portal, the Tenant Management Console and the underlying PBX platform continue to be operated by WPPBX.

4.2 Our direct-sales team does not quote customers in partner-led countries; customers should contact a local Partner through the Partner directory.

5. Limited Availability and Application by Request

5.1 Some countries require additional compliance steps (for example, licensing formalities, in-country data-residency arrangements, or specific carrier paperwork) before service can be provisioned. In those countries, service is available on request. Expect two (2) to six (6) weeks from initial contact to provisioning, depending on local requirements.

6. Where We Cannot Offer Service

6.1 WPPBX cannot provision services in countries, or to persons, subject to sanctions imposed by the United Nations, the European Union, the United Kingdom, the United States or the Republic of South Africa. We will also decline service where local regulation makes safe operation impractical, where we are unable to obtain a necessary licence or permission, or where payment for the Services cannot lawfully be effected.

6.2 Prospective Partners and customers remain responsible for their own compliance with applicable sanctions and export-control law.

7. Expansion and Country Requests

7.1 Partner and customer demand drives our expansion. If your country is not currently supported, tell us, a reasonable number of qualified requests in the same territory typically makes it commercially viable for us to open a new region or to recruit a local Partner.

7.2 To register interest, email [email protected] with your country, the intended user base and any regulatory context we should be aware of.

8. Changes to this Page

8.1 This page is updated through the Policy Manager as coverage changes. Historical versions are available at partners.wppbx.com/legal/supported-countries/versions.